About Us

Heidi Smith – Escrow Officer

Heidi Smith has over 23 years of experience in the real estate industry and has spent the past 16 years as an Escrow Officer.  Prior to becoming an escrow officer Heidi had worked as a Buyer’s agent for one of Huntington Beach’s most prominent agents, and then as a commercial real estate agent selling undeveloped land to builders and developers.  After working closely with the escrow companies on the land transactions, Heidi was recruited over to escrow and started her escrow career in Orange County at Tiempo Escrow, Huntington Beach’s premier independent escrow company.  At the age of 30 she decided to move to Los Angeles and worked for American Trust Escrow, Prime West Escrow and LA Citiwide Escrow before opening Resolution Escrow. When Heidi is not working she love spending time with her family on camping trips, paddle boarding, rock climbing and enjoying the great outdoors!  She loves all things food and enjoys trying out new local restaurants and appreciates being part of the growth and development of one of the best communities in Southern California.  She looks forward to supporting the Real Estate agents, investors and new residents of this wonderful community!


Katie McGuire- Escrow Agent

Katie started as an escrow assistant in 1978 and now has over 35 years of seeing it all!  From interest rates of 18%, and “creative financing” including Land Sale Contracts, All Inclusive Trust Deed purchases, Bulk Sales, to today’s short sales.   You would be hard pressed to present an escrow scenario to Katie that she hasn’t already experienced – probably a few times!  Katie handles all types of escrows, including commercial, residential, 1031 tax deferred exchanges, and has this to say about what makes the job “new” for her after all of these years: “My favorite part of escrow is being presented with a difficult challenge in a particular transaction, and coming up with the solution that no one else could find.  That’s what still gives me the sense of anticipation every day when I come to work.   I hope that today I make someone’s life a little simpler – and less stressful  – by knowing what needs to be done, and how to do it….well.”  Katie acts as a volunteer at local hospitals, nursing   and senior facilities with her certified Therapy dog, Kirby.  She also trains and fosters abused dogs to help them be placed in new, forever homes.


Susie Koike – Escrow Officer

Susie Koike is an Escrow officer who partners with real estate professionals to assist in building agents’ growth and branding and facilitate the opening and closing of escrow transactions. She firmly believes in approaching business with a team mentality, along with providing quality work and excellent customer service, customized to accommodate each client’s personal needs, to ensure that they and customers, alike, feel they are being handled with respect, courtesy and care.She has spent 20+ years working in different facets of escrow and other industry related fields within different cities between the LA, Westside and South Bay areas. A few well-known names in her background are West Coast Escrow, Wedgewood Enterprises (aka: Maxim Properties) and The Kor Group. Susie grew up in the Marina del Rey and Venice area and remains deeply rooted in the community.  She has a strong interest in playing an active role in the ongoing growth and redevelopment of these communities and the surrounding areas.  When she is away from work, you might spot her around town with her furry little loved one, Josie. Susie loves to spend time in the community bike riding, enjoying music and Lindy Hopping the night away!


Natalie Nazli – Escrow Officer

Natalie Nazli started her professional life  as a transaction coordinator working for Coldwell Banker .  After working as a coordinator in one of the busiest offices in the San Fernando Valley, she  then decided that escrow would be a natural transition to a long term career in a role that she loved!  Handling the details and the transaction flow  was something she truly enjoyed.  Natalie found that she wanted to be more involved with the legal process of the transferring property.  She took paralegal courses at West La College and became a ABA certified paralegal along  with learning escrow from the top notch officers at Westcoast Escrow and  working as a Jr. Officer for 2 years at Resolution before transitioning onto running her own desk.  Natalie now has over 14  years of escrow experience in  high volume escrow offices all located in the diverse cities of  Malibu, Brentwood, Studio City and Santa Monica.  Giving her a strong foundation to handle transactions all around the local real estate market.   She  is familiar with all aspects of the escrow process  having worked on short sales, mobile homes , refinances, foreclosures, bankruptcy and probate cases.  She enjoys spending time answering questions and really helping agents through the escrow process.  When Natalie is not at work she enjoys spending time with her friends and family as well as her nephew Noah and dog bobo.


Phoebe Browne- Junior Escrow Officer

Phoebe, a long time resident of Culver City, has been in the escrow business for 10 years, starting under the tutelage of the late, great, Charelle Cunningham.   Phoebe joined Katie McGuire’s team in 2008 as an assistant, and has grown and developed into an accomplished Junior Officer.  Phoebe’s calm manner, and detail oriented personality makes her an invaluable asset to Katie and Resolution Escrow.  Among her many contributions to Resolution Escrow,  Phoebe is responsible for instituting the process of agent weekly status reports for each transaction – a special service that many agents have come to love and rely upon to keep them up to date current in their escrow process.Although she loves her career, Phoebe’s real passion is her two beautiful children:  Ayden, 13 and Paige, 2.  In addition to her human children, Phoebe is a doting mother to “Butch”, a 10 year old Corgi.